Having tried asking nicely, and sending stiff letters, I too threatened litigation. This kind of behaviour is a very small and mild version of the kind of things British Gas did to Lisa Ferguson, who eventually won substantial damages for harassment, plus £10K of costs. The crazy, including legal threats and escalating late payment fees, continued even after I paid the VAT discrepancy (which I did despite them not yet having provided any coherent calculation for it). Their computers can’t issue coherent documents, their email helpdesk is completely useless, and their automated debt collection systems run along uninfluenced by any external input. UPS made a complete hash of collecting that VAT. You see, import VAT was due, because of fucking Brexit. The supplier had to replace most of it, with considerable inconvenience and delay to me, and of course a loss to the supplier.īut this post isn’t mostly about that. When everything arrived, it had been sat on by elephants. UPS misrouted one of the three parcels to Denmark. This was to be shipped by them to me by courier. Surprisingly, I got them to admit in writing that the “disbursement fee” they charge recipients alongside the actual VAT, is just something they made up with no legal basis.Īutumn last year I ordered some furniture from a company in Germany. The only thing that got their attention was my draft Particulars of Claim for intended legal action. They severely damaged my parcels, and were very bad about UK import VAT, ultimately ending up harassing me on autopilot. I recently had the most astonishingly bad experience with UPS, the courier company.
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